A chat window also allows you to communicate directly with the end user for the duration of the session. When the remote session begins with a remote PC or Mac device, the DRE Remote Viewer is designed to open automatically, providing you with general information about the support request details and the target device’s operating system, specs, and resource usage. Technicians can also use the Dameware iOS mobile application to control end user workstations, whether Windows, Mac, or Linux.

How does iOS remote desktop work in Dameware Remote Everywhere?ĭameware Remote Everywhere (DRE) makes it easier to create new remote connections to iOS or Mac devices and allows technicians to use iOS devices to provide support.įor end users on iOS, once both devices have been properly configured for remote access, support technicians can easily access and view iOS mobile devices to support end users through chat and file transfer.

Given the popularity of iOS devices, built-in compatibility makes it more likely for technicians to easily communicate and interface with end users, without running into operating system issues. IOS remote desktop tools can also be used to provide greater consistency of service across devices, regardless of operating system or hardware capacity. This feature could be useful for teams working at multi-location enterprise companies, or organizations with large campuses or employees working in multiple geographic locations. With an iOS remote desktop tool, teams can deliver services and solutions quickly and efficiently from anywhere with a reliable internet connection, eliminating travel time and streamlining the logistics of providing effective and responsive IT support.

When using an iOS device to provide remote support, an iOS remote desktop solution.

When connecting to an iOS device, it can allow you view-only access to help streamline troubleshooting. An iOS remote desktop tool allows you to connect to an end user’s mobile iOS device (like iPhone and iPad), or use an iOS device to reach another remote desktop.

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